"I can't tell you how much I value your newsletters. They are well done, informative and easy to absorb quickly. I'm sitting at the airport mulling over the fact that we have a new general manager of our health club starting on Monday. It's a period of transition, and I was thinking about what I need to do to help the new GM succeed. Up pops your newsletter and the front page has four strategies addressing just what's on my mind! Thank you!!!"